Often times when we’re shopping online, we face some issue or another. Whether it is regarding our orders or cancellation, delivery, quality of products received or just anything at all, we aren’t pleased with some of these things. That is when the customer care department of the company has a role to play. If you’re facing any sort of difficulty while shopping from noon.com, their client servicing team is always there to assist you. Here are some details on noon customer care.

What is customer care?

noon customer care

Customer care basically refers to the job of looking after customers and ensuring their experience with one’s business, its goods and services are satisfactory. Consumers these days are aware of their rights to a high standard of customer care. Customer care is a very crucial part of any business and it is this factor that ensures the advancement of the establishment.

Customer service representatives give assistance to customers on any kind of query or issue they face. They aid with complaints, questions, as well as any kind of information about products and services. Further, these representatives also take orders, process returns and help customers understand the products while answering questions about their reservations. Queries can be anything from how to best use the product, trouble-shooting any issues, and ensuring they had a great buying experience. Customer care means how well customers are taken care of while they interact with the brand.

Why is customer care important?

Regardless of what industry it is or what kinds of products and services one sells, a customer is the most important part of the business. Without a customer, there won’t be any sales. So for the growth and success of the company, it is of utmost importance to please the customers.

noon Customer Care details

noon customer care

noon has prompt email and social media channels that are open 24/7.  If you have any kind of issue or query related to your shopping on noon, or tracking your order, you can contact their customer support via these communication channels:

1. Live chat

2. These are the contact numbers and operational hours for calls:

  • 80038888 in UAE between 9:00 am to 11:00 pm;
  • 8001160210 in KSA between 8:00 am to 10:00 pm;
  • 16358 in Egypt between 9:00 am to 6:00 pm.

3. Email:

  • care@noon.com for UAE & KSA;
  • egypt@noon.com for Egypt.

4. On social, noon is on Facebook, Twitter, Instagram, Reddit and Linkedin

How to contact noon VIP customer support?

If you are a VIP customer on noon looking to raise a query, you need to go to your “My Account” page on the official noon website and click on the Priority customer service button. The noon customer service team will call you back within moments and attend to your queries.

Watch this video on all you need to know about noon and how to use a noon coupon code: