Bought shoes on Namshi with the wrong size? Or just don’t like the new dress you purchased? Well, Namshi has a hassle-free return, refund, and exchange policy for the GCC region. So you can easily return an item to Namshi within 14 days from the date of your receipt. Read on further to understand more about Namshi Returns Policy.
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How Do I return an item to Namshi?
You must simply login into your Namshi Account to return an item to Namshi. After that, you need to make a return request through the account itself. This process must be carried out up to a maximum of 14 days of receiving the order.
Follow this procedure to return your order to Namshi:
- Once you log in to “ My Account”, go to “My Returns”
- You’ll find the option to create a new return there
- Click on the items that wish to return
- Select “Proceed”, then put in your address and reason for return
- Choose the form of refund you want: As Namshi credit, or credit card/debit card refund
Terms and Conditions
Make sure that you adhere to these terms and conditions if you wish to return your Namshi order successfully:
- Keep the item in its original packaging with all labels and tags intact
- Initiate your return process promptly within 14 days of receiving the order
- Do not try to return beauty products as Namshi has a strict no-return policy for those
There are two scenarios that may arise when you shop online on Namshi. You may not like the product, or you may want to exchange it because of the size. Read further to understand how to process each of these requests on Namshi.
Exchange your Namshi product due to size
Yes, it is possible to exchange your Namshi item for a different size, color or variation. To do that. Just log in to your account, select the item you want to change, and create an exchange request. Ship your item in its original packaging and Namshi will process your exchange promptly.
Return a Namshi item for a refund
If you’re just not happy about your purchase, you can choose to return it and get a refund. There are two ways in which you can claim your refund on Namshi, If you’ve paid for your order with a debit card or credit card, you can get a refund within 7 to 14 business days. But, if you have used Namshi credit to pay for your order, you can get a refund in the same credit account. You can then use this credit amount later to shop online on the site.
How Long Does the Return Process Take
Once you’ve filed for return, the Namshi courier will take the items from your location in 1-2 days. Debits are refunded within 48 hours in the UAE. In KSA or the rest of the GCC region, it may take up anywhere between 5 to 7 days.
Namshi Returns Policy Globally
If you’ve bought an item on Namshi from anywhere outside the GCC region, you need to fill the Namshi Return form. Along with that, you must parcel the item at your own expense and make sure that the item is eligible for returns or exchange.
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